References - 

SHANARRI - https://www.twinkl.co.uk/teaching-wiki/shanarri

Agile Requirments Foundation - https://www.linkedin.com/learning/agile-requirements-foundations/

Radical Candor by Kim Scott - https://www.radicalcandor.com/the-book/

Master the Fundamentals of AI and Machine Learning -https://www.linkedin.com/learning/paths/master-the-fundamentals-of-ai-and-machine-learning

MB-230 Microsoft Dynamics 365 Customer Service - https://docs.microsoft.com/en-gb/learn/certifications/exams/mb-230?wt.mc_id=learningredirect_certs-web-wwl